Refund policy
We gladly accept returns on full-priced items within 21 days of purchase, as long as the items are in their original condition with any tags or content attached.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all box content, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your return must be lodged and returned within 21 days from the date of purchase.
Refunds to the original payment method are eligible on full-priced styles only.
Full-price items can be returned for a refund, credit note or exchange within 21 days of purchase, including those purchased using a welcome discount code.
Sale items are not eligible for a refund or store credit. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount including our Summer Sale can be returned for an exchange only of the same price within 21 days of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
Final sale items are non-refundable and cannot be returned or exchanged, unless deemed faulty. Final sale items are marked as ‘final sale’ on the product page.
If your return does not comply with these conditions, your items will not be accepted for a return. Returns made after the 21-day return window will not be accepted (unless delayed due to postage and handling).
Please note, all shipping costs associated with your order are non-refundable.
You can always contact us for any return question at contact@visiumtahatan.com.
Please note that returns will need to be sent to the following address:
Visium Tahatan, Canavase Case, Piazza Cavour, 12, 10080 Vistrorio TO, Italy
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@visiumtahatan.com.
Final Sale
Final sale refers to items that are marked down during a promotion, or are marked to clear. Item/s marked as "final sale" on the product page is non-refundable and cannot be returned or exchanged, unless in the event of the item being faulty.
If final sale items are returned despite this policy, items will be sent back to you at an additional charge.